Shipping & Return

Shipping Policy

 

QUALITYFROMJAPAN.com utilizes the most cost effective shipping carrier to ship your order including Australia Postal service and EMS Japan.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 

Shipping rates vary based on order size and weight and are calculated at checkout. Once your payment is complete, Quality From Japan will email you a receipt for this transaction. We wil then start to prepare your order and dispatch it out to your nominated delivery address. All stocked items in Australia are dispatched within 2 working days of receiving your order. All stocked items in Japan are dispatched within 5 working days of receiveing your order.

 

We try hard to ship in the times quoted and faster if possible‚ but sometimes deliveries can be delayed beyond our control.

 

International orders may be subject to additional customs fees.

 

Return Policy

We gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship within 7 days of delivery. Items that have been mis-ordered can not be returned. Returned items must be in new saleable condition with all packaging and contents. Units showing signs of use cannot be returned. A restocking fee may apply. Sale items and USED items are not returnable.

 

Calculating Your Refund
When the item is returned in its original condition with all original packaging, the purchase price will be refunded excluding shipping costs and re-stocking fees.

 

Many times we charge a discounted shipping cost for the original shipment.  If you return an item and the outbound shipping cost was greater than you paid, the difference will be deducted from your return.  For example, if we charged you $4.95 for shipping and our actual shipping cost was $8.50 we will deduct $3.55 ($8.50 minus $4.95) from the value of the return.
If you would like to return an item simply email us at info@QUALITYFROMJAPAN.com